Returns & Exchanges
We want you to be fully satisfied with your Lay-Z-Spa purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Please ensure you have your proof of purchase ready to facilitate a smooth refund or exchange process.
Initiate Your Return
Contact our dedicated customer support team via our online portal or email to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Pack Your Item
Securely package your unused Lay-Z-Spa or accessory in its original box, ensuring all components, manuals, and promotional items are included to avoid restocking fees.
Label and Ship
Affix the provided return label to the outside of the parcel and drop it off at an authorized courier point, keeping your tracking receipt for reference.
Inspection and Refund
Once our warehouse team verifies the condition of the returned goods, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing